How can I contact Savaunt?
You can email us at info@savaunt.co, and our customer service team will be happy to assist you with any questions or concerns.
Do you ship worldwide?
Yes! We offer worldwide shipping.
Where do you ship from?
We ship from Hong Kong.
Can I change or cancel my order?
We work quickly to process orders, so any changes or cancellations must be requested within 12 hours of placing your order.
Requests made after this period may not be possible if your order has already entered processing or shipment. Once received, eligible items may be returned in accordance with our return policy.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, along with other payment options displayed at checkout.
When will my order be processed?
Orders are processed Monday through Friday and typically require 1–3 business days before shipment.
Please allow additional processing time during holidays, sales, or periods of high demand. Orders are not processed or shipped on weekends.
How long will it take to receive my order?
Most orders arrive within approximately 2–4 weeks, depending on your location, carrier, and local delivery conditions.
Tracking information will be provided when available.
What if I don't receive my order?
If your order has not arrived within 30 days after shipment, please contact our support team so we can investigate the shipment and determine the appropriate resolution.
Will I be charged customs or taxes?
Applicable sales taxes may be calculated and collected at checkout where required.
For international orders, your country may also charge import duties, taxes, or customs fees once your package reaches its destination. These charges are determined by your local customs authority and are the responsibility of the customer.
Savaunt is not responsible for customs-related delays or additional charges imposed by your country.
How do I return an item?
Please contact us at info@savaunt.co with your order number and reason for the return. Our team will provide you with the appropriate return instructions.
What if the item I received is defective, incorrect, or damaged?
Please contact us as soon as possible if your order arrives damaged, defective, incorrect, or missing an item.
Include your order number, photos of the product and packaging, and a brief description of the issue. Our support team will review your case and work to resolve it as quickly as possible.
When will I receive my refund?
Approved refunds will be returned to your original payment method.
Credit and debit card refunds typically take 7–10 business days to appear after the refund has been processed, depending on your financial institution.
If your refund has been issued but has not yet appeared, please contact your bank or card provider, as processing times may vary.